Return & Exchange Policy

At Infinite Hair Pro, we are committed to providing premium-quality hair extensions and products. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

Please note that shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control do not qualify for refunds, returns, exchanges, or order cancellations. Delivery dates provided by carriers are estimates and are not guaranteed.

No Refund Policy

We do not offer refunds once an order has been processed or shipped.

Please carefully review your order before completing your purchase.

Exchanges

In limited circumstances, exchanges may be approved at the sole discretion of management.

To be eligible for an exchange:

• The request must be submitted within 3 business days of delivery.
• The product must be unused, unworn, uninstalled, and unaltered.
• Hair extensions must remain in their original packaging.
• Security seals, ties, bands, or tags must remain intact and must not be removed.
• The product must be returned in the same condition in which it was received.

Approved exchanges may be subject to a $20 restocking fee. Customers are responsible for all return shipping costs.

Infinite Hair Pro reserves the right to deny any exchange request that does not meet these requirements.

Shipping Delays

Shipping transit times are estimates provided by the carrier and are not guaranteed.

Infinite Hair Pro is not responsible for delays caused by shipping carriers, weather conditions, customs processing, transportation disruptions, holidays, or other circumstances beyond our control.

Orders that arrive later than the estimated delivery timeframe are not eligible for refunds, returns, exchanges, or order cancellations based solely on shipping delays.

Damaged or Missing Items

If your package arrives visibly damaged or appears to have been tampered with, please refuse delivery when possible and contact us immediately.

Any claims regarding damaged, defective, incorrect, or missing items must be reported within 3 business days of delivery and accompanied by photographs of the packaging and contents.

Once a package has been accepted and marked as delivered by the carrier, Infinite Hair Pro cannot be held responsible for missing contents.

Order Changes & Cancellations

Because order processing begins shortly after purchase, we are unable to cancel, modify, or make changes to an order once it has been placed.

Please verify all order details, including products, quantities, and shipping information, before submitting your order.

Contact Us

If you have questions regarding your order or believe there is an issue with a product you received, please contact our customer support team within the applicable timeframe so we can review your request.