Shipping policy
At Infinite Hair Pro, every order is carefully prepared, inspected, and packaged to ensure the highest quality standards before shipment.
Processing Time vs. Shipping Time
Please note that processing time and shipping time are separate timeframes.
Processing Time refers to the time required to prepare your order before it is shipped.
Shipping Time refers to the transit time once your package has been handed over to the shipping carrier.
Processing Times
- In-stock items: Processed within 1–3 business days after payment confirmation.
- Pre-order items: Require additional preparation and production time. Please allow up to 2 weeks of processing time before the order is shipped.
Orders containing both in-stock and pre-order items may be held and shipped together once all items are available.
Shipping & Delivery
Once your order has been processed and shipped, delivery times will vary depending on the destination and shipping method selected at checkout.
Estimated shipping transit times:
- United States: 3–7 business days after shipment, depending on your location.
- International Orders: Delivery times vary by country and customs processing.
Once your order ships, you will receive a tracking number via email or text.
Please note that shipping carriers may experience delays during holidays, promotional periods, severe weather conditions, or other circumstances beyond our control.
"Please note that processing times are separate from shipping transit times. A pre-order item with a 2-week processing time will ship after the processing period has been completed, and delivery time will begin once the order has been shipped."
Signature Confirmation
To help ensure secure delivery, certain orders may require a signature upon delivery.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Infinite Hair Pro is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Shipping Carrier Responsibility
Once an order has been processed and transferred to the shipping carrier, delivery is subject to the carrier's operations and transit schedules.
Infinite Hair Pro is not responsible for delays resulting from circumstances beyond our control, including but not limited to weather events, transportation disruptions, customs inspections, carrier service interruptions, or other unforeseen conditions that may impact delivery times.
We appreciate your understanding and patience should such delays occur.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, Infinite Hair Pro is not responsible for lost, stolen, or misplaced packages.
We recommend contacting the shipping carrier directly if you experience any delivery-related issues.
International Shipping
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer.
Questions
If you have any questions regarding processing times, shipping, or your order status, please contact our customer support team. We are happy to assist you.